Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Complete a contact form

• Request information about services

• Schedule a consultation

• Contact us by phone, email, or website

• Submit intake or administrative forms

The information collected may include:

• Name

• Phone number

• Email address

• Mailing address

• Insurance information

• Information regarding services requested

• Information you voluntarily provide about your concerns or treatment needs

Sensitive Information

Because we are mental health providers, you may choose to provide information regarding your physical or mental health. We handle such information in accordance with applicable federal and California laws, including HIPAA where applicable.

When you visit our websites, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of access

• Referring website

This information helps us maintain website security, improve functionality, and understand how visitors use our websites.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We may use information we collect to:

• Respond to inquiries

• Schedule appointments and consultations

• Provide requested information and services

• Process payments when applicable

• Communicate regarding appointments or services

• Improve our websites and services

• Maintain security and prevent fraud

• Comply with legal and regulatory requirements

• Protect the safety and wellbeing of clients and others when required by law

We only use personal information for legitimate purposes and in accordance with applicable laws.

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party vendors that assist with:

• Website hosting

• Email communications

• Practice management systems

• Payment processing

• Information technology services

These providers are required to protect information and may only use it for authorized purposes.

Legal Requirements

We may disclose information when required by:

• Court orders

• Subpoenas

• Legal proceedings

• Law enforcement requests

• Regulatory requirements

Protection of Health and Safety

Information may be disclosed if necessary to prevent serious harm to an individual or when otherwise permitted or required by law.

Our websites may contain links to third-party websites, resources, or online services that are not operated or controlled by Sierra Family Therapy Centers or Once Upon A Time Therapy Center. These links are provided for informational or convenience purposes only. We are not responsible for the privacy practices, security, content, or availability of any third-party websites. We encourage you to review the privacy policies of any website you visit before providing personal information.

Our websites may also include social media links, buttons, widgets, or share features that allow you to connect with or share content through Facebook, Instagram, and X (formerly Twitter). If you interact with these features, the applicable social media platform may collect information about you and your interaction with our website in accordance with its own privacy policies and terms of service.

When you use these social media features, the third-party platform may receive information such as:

• Information about your browser, device, and network connection

• The webpage or content you viewed, shared, or interacted with

• Your IP address

• Information associated with your social media account, if you are logged into the platform

Your interactions with Facebook, Instagram, X, and any other third-party websites or services are governed by the privacy policies of those organizations. We do not control and are not responsible for how these third parties collect, use, store, or share your information.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, contractual, and professional obligations.

As a mental health practice, we comply with California record-retention requirements and HIPAA requirements regarding retention of client records.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of information where permitted by law

• Request information regarding how your information is used

• Withdraw consent where consent is the basis for processing

Certain requests may be limited by legal, ethical, professional, or record-retention obligations.

California residents may have additional rights under applicable California privacy laws.

These rights may include:

• The right to know what personal information is collected

• The right to request deletion of certain personal information

• The right to correct inaccurate personal information

• The right to request information concerning disclosures of personal information

• The right not to be discriminated against for exercising privacy rights

Requests may be submitted using the contact information provided in this Privacy Policy.

Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our websites do not currently respond to such signals.

Our websites are not directed to children under the age of 13.

We do not knowingly collect personal information from children through our websites without appropriate authorization. If we become aware that information has been collected from a child inappropriately, we will take reasonable steps to remove it.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our websites after changes have been posted constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Sierra Family Therapy Centers and Once Upon A Time Therapy Center
673 S. Auburn St., Suite B
Grass Valley, CA 95945-7576

Phone: (530) 913-7221
Email: intake@sierratherapycenter.com